Refund Policy
Last updated: July 2026
This Refund Policy explains how cancellations, rescheduling and refunds work for services purchased from Precursor Health Pty Ltd (ABN 16 698 610 749) ("Precursor", "we", "us" or "our"). It should be read together with our Terms and Conditions. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service we supply fails to meet a consumer guarantee, you are entitled to remedies under that law, which may include a refund, a replacement service or compensation, depending on the circumstances. The terms below apply in addition to, and do not replace, those rights.
Bookings for diagnostics and screening services
Rescheduling: You can reschedule a booking at no cost by giving us at least 48 hours notice before your appointment.
Cancellation before delivery: If you cancel a booked service before it has been delivered, with at least 48 hours notice, we will provide a full refund of the amount paid for that service.
Late cancellations and missed appointments: Cancellations with less than 48 hours notice, or missed appointments, may incur a fee to cover costs already committed with our delivery partners. We understand things come up, so if you miss an appointment due to circumstances beyond your control, contact us and we will work with you on a fair outcome.
Services already delivered: Once a service has been delivered, such as a sample collected or a scan performed, it generally cannot be refunded for change of mind. Your Australian Consumer Law rights continue to apply if the service was not delivered with due care and skill or was otherwise not as described.
Clinical suitability
All services arranged through Precursor are subject to clinical review. If a clinician determines that a service you have purchased is not appropriate for you, we will offer you a suitable alternative or a full refund of that service.
Memberships and subscriptions
Cancelling: You can cancel a membership or subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access until then.
Unused portions: We do not generally provide pro-rata refunds for the unused portion of a billing period after services included in that period have commenced. If you cancel before any included services have been delivered or commenced, contact us and we will assess a refund of the unused component.
Billing errors: If you believe you have been charged incorrectly, contact us and we will investigate. Verified billing errors and duplicate charges will always be refunded in full.
How refunds are processed
Approved refunds are processed to your original payment method. Depending on your bank or card provider, refunds typically appear within 5 to 10 business days of being processed.
How to request a refund
To cancel, reschedule or request a refund, contact us with your account email, the service or charge in question, and a brief description of the issue. We aim to respond to all refund requests within two business days.
Changes to this policy
We may update this Refund Policy from time to time. The current version will always be available on this page, with the date of the most recent update shown above.
