Privacy Policy
Last updated: July 2026
Precursor Health Pty Ltd (ABN 16 698 610 749) ("Precursor", "we", "us" or "our") provides preventive health screening and related information services in Australia. We take the privacy of your personal information seriously, particularly because the nature of our services means we handle health information, which is treated as sensitive information under Australian law.
This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, app or services, you agree to the practices described in this policy.
What we collect
The personal information we collect depends on how you interact with us. It may include:
Identity and contact information: your name, date of birth, email address, phone number and address.
Health information: information you provide about your health history and goals, and results and reports arising from diagnostics and services you book through Precursor. Health information is sensitive information, and we only collect it with your consent and where it is reasonably necessary to provide our services.
Payment information: billing details processed through our secure third-party payment providers. We do not store full payment card numbers on our own systems.
Usage information: information about how you use our website and app, such as device type, browser, pages visited and general location, collected through cookies and similar technologies.
How we collect it
We collect personal information directly from you when you create an account, complete forms or questionnaires, book services, communicate with us, or use our website and app. With your consent, we may also receive information from third parties involved in delivering your services, such as pathology laboratories, imaging providers and reviewing clinicians.
Why we collect and use it
We collect, hold and use personal information to:
Provide our services, including arranging diagnostics, delivering results and facilitating clinician review.
Manage your account, bookings and payments.
Communicate with you about your services, and, where you have opted in, send you updates and marketing communications. You can unsubscribe at any time.
Improve our services, website and app, including through de-identified and aggregated analysis.
Meet our legal and regulatory obligations.
Who we share it with
We do not sell your personal information. We may disclose personal information to:
Service delivery partners: the pathology laboratories, imaging providers, clinics and clinicians involved in delivering the services you book, to the extent necessary to deliver those services.
Technology and business providers: providers who support our operations, such as secure hosting, payment processing and communications, under arrangements that protect your information.
As required by law: where disclosure is required or authorised by Australian law.
Some of our technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
How we protect it
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes encryption in transit, access controls and secure infrastructure. No method of transmission or storage is completely secure, but we work to protect your information to a standard appropriate to its sensitivity.
Access, correction and deletion
You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate or incomplete, or ask us to delete it where we are not required to retain it. To make a request, contact us using the details below. We will respond within a reasonable period.
Cookies
Our website uses cookies and similar technologies to operate properly, remember your preferences and understand how the site is used. You can adjust your browser settings to refuse cookies, though some parts of the site may not function as intended.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update shown above.
Contact us
For privacy enquiries or requests, please contact us.
